Key Holder

Sales Generation

• Meet personal and store sales goals   
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales    
• Utilize and support the designated sales techniques to maximize sales performance   
• Demonstrate an in-depth knowledge of the merchandise   
• Ensure all sales related policies and procedures are maintained

Customer Service

• Support and encourage staff to provide the highest level of customer service, utilizing the designated sales techniques     
• Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction   
• Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) 

Operations

• Collaborate with upper management in inventory control, cash control and proper understanding of all key holder register functions
• Understand and assist in inventory and stock room procedures
• Adhere to work schedule, inclusive of time and attendance

Merchandising/Visual

• Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
• Assist in the implementation and maintenance of all merchandising/ visual directives
• Communicate inventory needs to support the business goal